Shipping and Returns

Order Processing and Delivery
If you need your item(s) sooner, please select the expedited shipping option.

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. We are unable to ship to PO Box and military addresses. Clove Couture is not responsible for packages once they have been scanned and delivered.

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. Once your package has been delivered, Clove Couture is not responsible for theft or damage.

Order Modifications
If you need to place an order for rush shipment please contact us. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. Once your package has been delivered, Clove Couture is not responsible for theft or damage. Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.

International Shipping and Duties
Prices displayed on our website do not include taxes and duties.

Clove Couture partners with Global-E to ship orders outside of the United States Delivery Duty Paid (DDP). Duties and taxes to your respective country will be displayed as a separate line item in your Check Out cart. All duties paid at check out are not collected by Clove Couture; they are passed directly to your local customs office.

Clove Couture is not responsible for international shipments lost in transit.

Returns Policy
We accept returns on all full priced Bags, Clothing, Jewelry, and Shoes within 14 days of delivery receipt.

Items must be in their original condition, with all tags attached, and must not be worn, altered, washed, or have any fragrance. Please note that exchanges are subject to product availability. Items purchased as “FINAL SALE” cannot be returned or exchanged, no exceptions. Returns that do not meet our policy will not be accepted and will be sent back to you.

All in-store orders need to be returned in-store only & can only be returned for store credit/exchange.

Domestic Returns (US)
For domestic returns within the US, you can visit this link to request a return/exchange.

International Returns (Outside US)
For international returns outside of the US, you can visit this link to request a return. Currently, we are only able to process returns, not exchanges.

Clove Couture is not responsible for international shipments lost in transit.

Return Packaging and Processing
The merchandise must be returned in the original packaging and the box it came in. Clove Couture boxes should not be used as the actual shipping box.

Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.