Frequently Asked Questions

Order Tracking
Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear. If you are an international customer, please follow this link to track your order.

Product Availability
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.

Preorders
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. In certain circumstances, preorder dates are subject to change. Please note that your card will be charged fully when a preorder is placed. This is the only way we can allocate the item to you.

Order Modifications
Once an order is placed, it cannot be modified or canceled. However feel free to contact Customer Service and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color, or wrong size was placed.

Damaged Items
If your item arrives with any damage, please contact our Customer Service team within 14 days of delivery. Include your order number, along with a photo and brief description of the issue. Our team will review the details and assist you with the available options from there.

Exchanges
We allow exchanges for domestic orders only and can be processed via our domestic returns portal HERE. Please note that exchanges are subject to product availability. Currently, we do not support exchanges for orders outside of the US. To request a return for an international order please visit our international returns portal HERE.

Returns
We accept returns for online orders on all full priced Bags, Clothing, Jewelry, and Shoes are accepted within 14 days of delivery receipt. Please note that exchanges are subject to product availability. Items purchased as “FINAL SALE” cannot be returned or exchanged, no exceptions.

Domestic Returns (US)
For domestic returns within the US, you can visit this link to request a return/exchange.

International Returns (Outside US)
For international returns outside of the US, you can visit this link to request a return. Currently, we are only able to process returns, not exchanges.

Retail Stores
We have retail stores in the following cities: Dallas, East Hampton, Las Vegas, West Hollywood, Miami, Mykonos, New York, Saint Barthélemy, and Saint Tropez. For more information click HERE. All in-store orders need to be returned in-store only & can only be returned for store credit/exchange.

Authenticity
Authentic Clove Couture products are available on our website (www.clovecouture.com) and at our stockist’s locations. Please contact Customer Service for specific inquiries. Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions. As one cohesive unit, we participate in numerous enforcements such as taking legal actions against counterfeits through takedown of the counterfeit websites.

Report Counterfeits
You sure can! Please report any counterfeit websites or sellers. Please provide location of the merchandise, style of product(s) offered, and website. Thanks for your cooperation!

Privacy Policy
You may find our Privacy Policy at https://clovecouture.com/pages/privacy.

How to Apply
Apply to the neck, inner wrists, wherever you like to apply your scent!